Hotline operator interest form

If you are interested in answering the phone for a multilingual hotline that offers response and resources to our statewide immigrant community please share your information below. The goal of this hotline is to combat misinformation, manage rumor control, shine light on ICE operations, provide resource referrals, and when local teams are organized - provide rapid response verification & power in situations of crisis. You must have some of the following: bi-lingual language capacity (at minimum conversational, ideally fluency), willingness to support folks in crisis and navigate stressful situations calmly, and excitement to work with a team leading the state forward in a powerful pro-immigrant vision. When you are on duty the calls that come into the hotline are forwarded to your phone or computer through a call center app. We will train monolingual english speakers who have particularly relevant experience and who have time to commit to at least two four hour shifts in a typical week. You will receive training, work with a team, and have a communication thread that supports you in this process.

Name *

Email *

Phone number *

We use the messaging app "Signal" for communicating as a team. Do you have signal downloaded on your phone? *

You can download through your phone's app store or here: https://signal.org/download/

Name on signal *

This is the name that shows up when you message people. For most people this is their first name Learn more about your signal display name: https://support.signal.org/hc/en-us/articles/360007059952-Edit-my-Profile

Signal username *

A signal username is a feature that some users choose to set up so that people can find them on signal through a username instead of a phone number. If you do not have a username please write N/A Learn more about signal usernames here: https://support.signal.org/hc/en-us/articles/6829998083994-Phone-Number-Privacy-and-Usernames-Deeper-Dive

Where are you based? (Town / City) If Boston please list neighborhood *

What days and times are you available to take a shift on the hotline? *

We work in 4 hour shifts from 6am-8pm

How many hours per week can you commit to volunteering on the hotline? *

What languages do you speak proficiently/fluently? *

Please tell us a little bit more about yourself and your motivation to work as a hotline operator *

Please answer a few of the following questions: How does your life intersect with immigration Justice? Do you have any experience working on hotlines, doing de-escalation, case management, or other crisis-related work? Do you have experience with privacy, confidentiality, and data security? What is your understanding of accountability when doing solidarity work? How do you take care of yourself during stressful work?

If you were referred by someone who is currently involved in the LUCE network, please list their name and number/username here *

What days and times are you available for a 30 minute volunteer screening call? *