ESRS subtopic
Information-related impacts for consumers and/or end-users
20
Personal safety of consumers and/or end-users
20
Social inclusion of consumers and/or end-users
20
Name of the IRO
IRO type
Cause
Position in the value chain
Time Horizon
Realization stage
Affected stakeholders
ESRS subtopic
Promotion of transparent service information through clear communication leading to informed client decisions
Positive impact
Implementation of detailed and accessible service descriptions
Business activities
Short term
Potential
Clients
Communities
End Consumers
Information-related impacts for consumers and/or end-users
Support for digital accessibility of service information
Positive impact
Development of accessible online platforms for service information
Downstream supply chain
Short term
Potential
Clients
Communities
End Consumers
Information-related impacts for consumers and/or end-users
Development of consumer education programs on service use
Positive impact
Organization of workshops and webinars for clients
Business activities
Medium term
Potential
Clients
Communities
End Consumers
Information-related impacts for consumers and/or end-users
Collaboration with NGOs for information access advocacy
Positive impact
Partnerships for best practices in consumer information
Business activities
Medium term
Potential
Clients
Communities
NGOs
Information-related impacts for consumers and/or end-users
Public recognition of information transparency leadership
Positive impact
Promotion of achievements in information transparency
Business activities
Short term
Potential
Investors
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Provision of incomplete or misleading service information
Negative impact
Failure to disclose all relevant service details
Business activities
Short term
Actual
Clients
Communities
End Consumers
Information-related impacts for consumers and/or end-users
Neglect of consumer information accessibility
Negative impact
Service information not available in accessible formats
Business activities
Short term
Actual
Clients
Communities
End Consumers
Information-related impacts for consumers and/or end-users
Non-compliance with service information regulations
Negative impact
Failure to meet legal requirements for service information
Business activities
Short term
Actual
Investors
Clients
Local authorities
Information-related impacts for consumers and/or end-users
Poor communication on service information
Negative impact
Lack of transparency on service details and updates
Business activities
Short term
Actual
Investors
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Neglect of consumer feedback in service updates
Negative impact
Failure to consider consumer input in service information
Business activities
Short term
Actual
Clients
Communities
End Consumers
Information-related impacts for consumers and/or end-users
Regulatory fines for information disclosure violations
Risk
Authorities increase enforcement of information transparency
Business activities
Short term
Potential
Investors
Clients
Local authorities
Information-related impacts for consumers and/or end-users
Brand damage from information-related controversies
Risk
Negative media coverage of misleading service information
Business activities
Short term
Potential
Investors
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Loss of contracts due to poor information practices
Risk
Clients require proof of information transparency
Business activities
Medium term
Potential
Investors
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Increased costs from information compliance requirements
Risk
Need for new investments in information management
Business activities
Short term
Potential
Investors
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Legal actions by stakeholders over information issues
Risk
Stakeholders file lawsuits for misleading service information
Business activities
Short term
Potential
Investors
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Development of “Transparent Service Information” certifications
Opportunity
Certification for best practices in information transparency
Business activities
Short term
Potential
Investors
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Access to funding for information transparency projects
Opportunity
Grants/subsidies for information transparency initiatives
Business activities
Short term
Potential
Investors
Local authorities
Information-related impacts for consumers and/or end-users
Partnerships with NGOs for information transparency innovation
Opportunity
Joint development of information transparency solutions
Business activities
Medium term
Potential
Clients
Communities
NGOs
Information-related impacts for consumers and/or end-users
Expansion into markets valuing information transparency
Opportunity
Clients demanding certified information transparency
Downstream supply chain
Medium term
Potential
Investors
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Brand enhancement through information transparency leadership
Opportunity
Recognition for sector-leading information transparency
Business activities
Short term
Potential
Investors
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Promotion of service safety standards through rigorous protocols leading to reduced accidents
Positive impact
Implementation of regular safety checks and staff training
Business activities
Short term
Potential
Clients
Communities
End Consumers
Personal safety of consumers and/or end-users
Support for consumer safety education
Positive impact
Organization of safety campaigns and guidance for clients
Business activities
Medium term
Potential
Clients
Communities
End Consumers
Personal safety of consumers and/or end-users
Development of rapid incident response procedures
Positive impact
Establishment of efficient incident management systems
Business activities
Short term
Potential
Clients
Communities
End Consumers
Personal safety of consumers and/or end-users
Collaboration with NGOs for consumer safety advocacy
Positive impact
Partnerships for best practices in consumer safety
Business activities
Medium term
Potential
Clients
Communities
NGOs
Personal safety of consumers and/or end-users
Public recognition of service safety leadership
Positive impact
Promotion of achievements in service safety management
Business activities
Short term
Potential
Investors
Clients
End Consumers
Personal safety of consumers and/or end-users
Provision of unsafe or defective services
Negative impact
Delivery of services not meeting safety standards
Business activities
Short term
Actual
Clients
Communities
End Consumers
Personal safety of consumers and/or end-users
Neglect of consumer safety in service design
Negative impact
Failure to consider safety in service development
Business activities
Short term
Actual
Clients
Communities
End Consumers
Personal safety of consumers and/or end-users
Non-compliance with service safety regulations
Negative impact
Failure to meet legal requirements for service safety
Business activities
Short term
Actual
Investors
Clients
Local authorities
Personal safety of consumers and/or end-users
Poor communication on service safety
Negative impact
Lack of transparency on service safety issues
Business activities
Short term
Actual
Investors
Clients
End Consumers
Personal safety of consumers and/or end-users
Neglect of consumer feedback on safety
Negative impact
Failure to address safety concerns raised by consumers
Business activities
Short term
Actual
Clients
Communities
End Consumers
Personal safety of consumers and/or end-users
60 rows