ESRS subtopic
Information-related impacts for consumers and/or end-users
20
Personal safety of consumers and/or end-users
20
Social inclusion of consumers and/or end-users
20
Name of the IRO
IRO type
Cause
Position in the value chain
Time Horizon
Realization stage
Affected stakeholders
ESRS subtopic
Providing accessible terms of service increasing transparency
opportunity
Plain language and translations improve comprehension
Business activities
Medium term
Potential
Clients
Local authorities
End Consumers
Information-related impacts for consumers and/or end-users
Educating users on data consent and privacy rights
positive impact
In-app prompts and external campaigns clarify policies
Business activities
Medium term
Potential
Clients
Local authorities
End Consumers
Information-related impacts for consumers and/or end-users
Enabling opt-outs from algorithmic profiling supporting autonomy
positive impact
Privacy settings include behavioral data toggles
Business activities
Medium term
Potential
Clients
Local authorities
End Consumers
Information-related impacts for consumers and/or end-users
Developing dashboards for users to monitor their own usage
positive impact
Tools visualize screen time and data activity
Business activities
Medium term
Potential
Clients
Local authorities
End Consumers
Information-related impacts for consumers and/or end-users
Certifying platforms under consumer information standards
positive impact
Voluntary compliance with ISO and national transparency labels
Business activities
Medium term
Potential
Clients
Local authorities
End Consumers
Information-related impacts for consumers and/or end-users
Obscuring data usage in user interfaces
positive impact
Consent buried in complex layers or default settings
Business activities
Short term
Actual
Clients
Local authorities
End Consumers
Information-related impacts for consumers and/or end-users
No explanation of how recommendations are generated
negative impact
Algorithms opaque to consumers
Business activities
Short term
Actual
Clients
Local authorities
End Consumers
Information-related impacts for consumers and/or end-users
Failure to notify users of data breaches
negative impact
Regulatory breach notification skipped or delayed
Business activities
Short term
Actual
Clients
Local authorities
End Consumers
Information-related impacts for consumers and/or end-users
Collection of sensitive personal data not required for service
negative impact
Excessive permissions requested at onboarding
Business activities
Short term
Actual
Clients
Local authorities
End Consumers
Information-related impacts for consumers and/or end-users
Lack of localization limits content comprehension
negative impact
Important legal content not translated
Business activities
Short term
Actual
Clients
Local authorities
End Consumers
Information-related impacts for consumers and/or end-users
Fines from regulators for consumer transparency violations
negative impact
Supervisory authorities audit platform compliance
Upstream supply chain
Short term
Potential
Clients
Local authorities
End Consumers
Information-related impacts for consumers and/or end-users
Loss of trust due to poor information accessibility
risk
User churn follows viral complaint thread
Upstream supply chain
Short term
Potential
Clients
Local authorities
End Consumers
Information-related impacts for consumers and/or end-users
Customer complaints escalating to class action
risk
Misinformation about service terms cited in legal claims
Upstream supply chain
Short term
Potential
Clients
Local authorities
End Consumers
Information-related impacts for consumers and/or end-users
ESG score downgrade due to weak digital rights protections
risk
Consumer privacy flagged in sustainability report
Upstream supply chain
Short term
Potential
Clients
Local authorities
End Consumers
Information-related impacts for consumers and/or end-users
Negative press coverage of dark patterns or misleading design
risk
Design ethics criticized by tech media
Upstream supply chain
Short term
Potential
Clients
Local authorities
End Consumers
Information-related impacts for consumers and/or end-users
Marketing as a transparent platform increasing user loyalty
risk
Reputation improves with digital rights recognition
Downstream supply chain
Short term
Potential
Clients
Local authorities
End Consumers
Information-related impacts for consumers and/or end-users
Embedding data ethics into product design boosting investor appeal
opportunity
Governance disclosures highlight fair treatment
Downstream supply chain
Short term
Potential
Clients
Local authorities
End Consumers
Information-related impacts for consumers and/or end-users
Offering consent preference center improving user control
opportunity
New feature aligns with global privacy trends
Downstream supply chain
Short term
Potential
Clients
Local authorities
End Consumers
Information-related impacts for consumers and/or end-users
Leading in tech industry transparency rankings
opportunity
Third-party benchmarks favor clarity
Downstream supply chain
Short term
Potential
Clients
Local authorities
End Consumers
Information-related impacts for consumers and/or end-users
Educating end-users as part of digital literacy campaigns
opportunity
NGOs partner for training and co-branded content
Downstream supply chain
Short term
Potential
Clients
Local authorities
End Consumers
Information-related impacts for consumers and/or end-users
Creating content moderation policies protecting minors and vulnerable users
opportunity
Community standards include safety thresholds
Business activities
Medium term
Potential
End Consumers
Parents
NGOs
Personal safety of consumers and/or end-users
Designing interfaces that reduce addictive behavior
positive impact
Features include limits and wellness nudges
Business activities
Medium term
Potential
End Consumers
Parents
NGOs
Personal safety of consumers and/or end-users
Offering real-time support or alerts during content crises
positive impact
Trigger warnings and crisis chatbots implemented
Business activities
Medium term
Potential
End Consumers
Parents
NGOs
Personal safety of consumers and/or end-users
Enabling robust parental controls
positive impact
Accounts include child-level permissions
Business activities
Medium term
Potential
End Consumers
Parents
NGOs
Personal safety of consumers and/or end-users
Publishing safety transparency reports
positive impact
Platform releases takedown and abuse stats
Business activities
Medium term
Potential
End Consumers
Parents
NGOs
Personal safety of consumers and/or end-users
Inadequate moderation exposing users to harmful content
positive impact
Underinvestment in trust and safety team
Business activities
Short term
Actual
End Consumers
Parents
NGOs
Personal safety of consumers and/or end-users
Unsafe product defaults for young users
negative impact
Location and chat enabled by default for minors
Business activities
Short term
Actual
End Consumers
Parents
NGOs
Personal safety of consumers and/or end-users
Recommender systems surfacing extreme content
negative impact
Engagement algorithms reward polarizing material
Business activities
Short term
Actual
End Consumers
Parents
NGOs
Personal safety of consumers and/or end-users
Exposing users to scams via unverified ads
negative impact
No vetting of advertisers or disclosures
Business activities
Short term
Actual
End Consumers
Parents
NGOs
Personal safety of consumers and/or end-users
No policy or support for survivors of digital abuse
negative impact
Reporting system fails to escalate harassment claims
Business activities
Short term
Actual
End Consumers
Parents
NGOs
Personal safety of consumers and/or end-users
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