ESRS subtopic
Information-related impacts for consumers and/or end-users
20
Personal safety of consumers and/or end-users
20
Social inclusion of consumers and/or end-users
20
Name of the IRO
IRO type
Cause
Position in the value chain
Time Horizon
Realization stage
Affected stakeholders
ESRS subtopic
Promotion of clear contract information through standardized communication leading to increased consumer trust
Positive impact
Implementation of transparent and easy-to-understand contractual documents
Business activities
Short term
Potential
Clients
Investors
End Consumers
Information-related impacts for consumers and/or end-users
Support for digital accessibility of rental and support services
Positive impact
Adoption of accessible digital platforms for all users
Business activities
Short term
Potential
Clients
Communities
End Consumers
Information-related impacts for consumers and/or end-users
Development of consumer education programs on service use
Positive impact
Organization of tutorials and guides for end-users
Business activities
Short term
Potential
Clients
Communities
End Consumers
Information-related impacts for consumers and/or end-users
Collaboration with NGOs for information transparency advocacy
Positive impact
Partnerships for best practices in consumer information
Business activities
Medium term
Potential
Clients
End Consumers
NGOs
Information-related impacts for consumers and/or end-users
Public recognition of information transparency leadership
Positive impact
Promotion of achievements in consumer information management
Business activities
Short term
Potential
Clients
Investors
End Consumers
Information-related impacts for consumers and/or end-users
Provision of misleading or incomplete information about services
Negative impact
Failure to ensure accuracy and clarity in consumer communication
Business activities
Short term
Actual
Clients
Investors
End Consumers
Information-related impacts for consumers and/or end-users
Non-compliance with information disclosure regulations
Negative impact
Failure to meet legal requirements for consumer information
Business activities
Short term
Actual
Clients
Investors
Local authorities
Information-related impacts for consumers and/or end-users
Poor communication on data privacy and security
Negative impact
Lack of transparency on consumer data handling
Business activities
Short term
Actual
Clients
Investors
End Consumers
Information-related impacts for consumers and/or end-users
Neglect of accessibility standards in information delivery
Negative impact
Failure to provide accessible information to all users
Business activities
Short term
Actual
Clients
Communities
End Consumers
Information-related impacts for consumers and/or end-users
Use of third-party suppliers with poor information practices
Negative impact
Suppliers not aligned with information management standards
Upstream supply chain
Short term
Actual
Clients
Suppliers
End Consumers
Information-related impacts for consumers and/or end-users
Regulatory fines for information disclosure violations
Risk
Authorities increase enforcement of information standards
Business activities
Short term
Potential
Clients
Investors
Local authorities
Information-related impacts for consumers and/or end-users
Brand damage from information-related controversies
Risk
Negative media coverage of misleading information
Business activities
Short term
Potential
Clients
Investors
End Consumers
Information-related impacts for consumers and/or end-users
Loss of contracts due to poor information management
Risk
Clients require proof of transparent information practices
Business activities
Medium term
Potential
Clients
Investors
End Consumers
Information-related impacts for consumers and/or end-users
Increased costs from information compliance requirements
Risk
Need for new investments in information management systems
Business activities
Short term
Potential
Clients
Investors
End Consumers
Information-related impacts for consumers and/or end-users
Legal actions by stakeholders over information issues
Risk
Stakeholders file lawsuits for misleading or incomplete information
Business activities
Short term
Potential
Clients
Investors
End Consumers
Information-related impacts for consumers and/or end-users
Development of “Transparent Information Provider” certifications
Opportunity
Certification for best practices in consumer information management
Business activities
Short term
Potential
Clients
Investors
End Consumers
Information-related impacts for consumers and/or end-users
Access to funding for information transparency projects
Opportunity
Grants/subsidies for consumer information initiatives
Business activities
Short term
Potential
Clients
Investors
Local authorities
Information-related impacts for consumers and/or end-users
Partnerships with NGOs for information management innovation
Opportunity
Joint development of information management solutions
Business activities
Medium term
Potential
Clients
End Consumers
NGOs
Information-related impacts for consumers and/or end-users
Expansion into markets valuing transparent information
Opportunity
Clients demanding certified transparent information providers
Downstream supply chain
Medium term
Potential
Clients
Investors
End Consumers
Information-related impacts for consumers and/or end-users
Brand enhancement through information transparency leadership
Opportunity
Recognition for sector-leading information management
Business activities
Short term
Potential
Clients
Investors
End Consumers
Information-related impacts for consumers and/or end-users
Promotion of consumer safety through risk assessments leading to reduced incidents
Positive impact
Implementation of regular safety checks and audits
Business activities
Short term
Potential
Clients
Communities
End Consumers
Personal safety of consumers and/or end-users
Support for secure digital and physical service delivery
Positive impact
Adoption of cybersecurity and safety standards
Business activities
Short term
Potential
Clients
Investors
End Consumers
Personal safety of consumers and/or end-users
Development of emergency response protocols in rental and support services
Positive impact
Establishment of clear procedures for consumer incidents
Business activities
Short term
Potential
Clients
Communities
End Consumers
Personal safety of consumers and/or end-users
Collaboration with NGOs for consumer safety advocacy
Positive impact
Partnerships for best practices in consumer safety
Business activities
Medium term
Potential
Clients
End Consumers
NGOs
Personal safety of consumers and/or end-users
Public recognition of consumer safety leadership
Positive impact
Promotion of achievements in consumer safety management
Business activities
Short term
Potential
Clients
Investors
End Consumers
Personal safety of consumers and/or end-users
Provision of unsafe or insecure products/services
Negative impact
Failure to ensure product/service safety
Business activities
Short term
Actual
Clients
Communities
End Consumers
Personal safety of consumers and/or end-users
Non-compliance with consumer safety regulations
Negative impact
Failure to meet legal requirements for safety
Business activities
Short term
Actual
Clients
Investors
Local authorities
Personal safety of consumers and/or end-users
Poor communication on consumer safety risks
Negative impact
Lack of transparency on safety issues
Business activities
Short term
Actual
Clients
Investors
End Consumers
Personal safety of consumers and/or end-users
Neglect of safety standards in service delivery
Negative impact
Failure to implement safety protocols
Business activities
Short term
Actual
Clients
Communities
End Consumers
Personal safety of consumers and/or end-users
Use of third-party suppliers with poor safety practices
Negative impact
Suppliers not aligned with safety standards
Upstream supply chain
Short term
Actual
Clients
Suppliers
End Consumers
Personal safety of consumers and/or end-users
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