Online shopping and online booking platforms; Content sharing and content driven marketing platforms; Crowdfunding and P2P lending; Web3, Defi, NFT and fintech platforms and protocols; Gaming, gambling and betting platforms; B2B, B2C and P2P trading platforms and marketplaces

Instagram; TikTok; LinkedIn; Facebook; Pinterest (from September 2025)

All types of disputes

ACE is certified to review cases relating to the application and enforcement of terms and conditions of social media online platforms. Currently, ACE can review disputes about content policy violations on Facebook, Instagram, TikTok, YouTube, Google Maps, Pinterest, and Threads from any EU country.

Breaches of information obligations, Breaches of data protection and privacy, Unlawful statements, Unwanted behaviour, Online bullying/intimidation, Pornography or sexualised content, Protection of minors, Fraud and/or deception, Incitement to self-harm, Non-restriction of access to the platform/content, violence, offences against intellectual property and other commercial rights

Harmful or illegal products and services; Violations of data protection, privacy, and non-consensual sharing of material; Incitement to hatred, violation of human dignity, and other similar crimes; Violation of intellectual property rights and other commercial rights; Interference with elections and disinformation; Online bullying/intimidation; Pornographic or sexualized content; Violations of laws protecting children and minors; Risk to public safety; Scams and/or frauds; Crimes against animals; Acts of violence or criminal activity; Violations related to access to the platform

Data protection and privacy violations; Illegal speech; Intellectual property infringements and other commercial rights infringements; Non-consensual behaviour; Offenses to minors; Scams and/or fraud; Unsafe and/or illegal products; Non-restriction of access to the platform/content

Illegal content and violations of the terms and conditions of online platforms

Contractual disputes involving online platforms’ terms and conditions/community guidelines and disputes involving illegal content under German law, on YouTube, Google Maps, Reddit, Tinder, Hinge, and OkCupid. Covers all Very Large Online Platforms (VLOPs) from May 2026.

Disputes relating to illegal content published on content-sharing and social media platforms. Impress Dispute Resolutions issues decisions in accordance with Irish law.

Illegal content and violations of the terms and conditions of online platforms