ESRS subtopic
Information-related impacts for consumers and/or end-users
20
Personal safety of consumers and/or end-users
20
Social inclusion of consumers and/or end-users
20
Name of the IRO
IRO type
Cause
Position in the value chain
Time Horizon
Realization stage
Affected stakeholders
ESRS subtopic
Promotion of transparent information through clear service descriptions leading to improved consumer trust
Positive impact
Implementation of standardized information and transparent communication in services
Business activities
Medium term
Potential
Communities
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Support for digital accessibility initiatives
Positive impact
Development of accessible digital platforms and content for all users
Business activities
Short term
Potential
Communities
NGOs
End Consumers
Information-related impacts for consumers and/or end-users
Development of guidelines for responsible advertising
Positive impact
Adoption of protocols for accurate and non-misleading marketing
Business activities
Short term
Potential
Communities
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Collaboration with NGOs for information literacy
Positive impact
Partnerships for educational campaigns on digital and service literacy
Business activities
Medium term
Potential
Communities
NGOs
End Consumers
Information-related impacts for consumers and/or end-users
Recognition of sector leadership in information transparency
Positive impact
Promotion of achievements in responsible information management
Business activities
Short term
Potential
Communities
Investors
Local authorities
Information-related impacts for consumers and/or end-users
Misleading or incomplete information to consumers
Negative impact
Failure to provide accurate or complete service details
Business activities
Short term
Actual
Communities
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Inaccessible information for certain groups
Negative impact
Content not adapted for people with disabilities or language barriers
Business activities
Short term
Actual
Communities
Local authorities
End Consumers
Information-related impacts for consumers and/or end-users
Non-compliance with information regulations
Negative impact
Failure to meet legal requirements for consumer information
Business activities
Short term
Actual
Investors
Clients
Local authorities
Information-related impacts for consumers and/or end-users
Poor communication on service changes or hazards
Negative impact
Lack of timely updates on service modifications or risks
Business activities
Short term
Actual
Communities
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Neglect of feedback on information needs
Negative impact
Failure to address consumer input on communication
Business activities
Short term
Actual
Communities
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Regulatory fines for information-related violations
Risk
Authorities increase enforcement of consumer information laws
Business activities
Short term
Potential
Investors
Clients
Local authorities
Information-related impacts for consumers and/or end-users
Brand damage from information controversies
Risk
Negative media coverage of misleading or missing information
Business activities
Short term
Potential
Communities
Investors
End Consumers
Information-related impacts for consumers and/or end-users
Loss of contracts due to information concerns
Risk
Clients or funders require proof of responsible information management
Business activities
Medium term
Potential
Communities
Investors
Clients
Information-related impacts for consumers and/or end-users
Increased costs from information compliance
Risk
Need for new investments in information management
Business activities
Short term
Potential
Employees
Investors
Clients
Information-related impacts for consumers and/or end-users
Legal actions by consumers over misleading information
Risk
End consumers file lawsuits for damages from false advertising
Business activities
Short term
Potential
Investors
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Development of “Transparent Service” certifications
Opportunity
Certification for best practices in consumer information management
Business activities
Short term
Potential
Investors
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Access to funding for information accessibility projects
Opportunity
Grants/subsidies for information accessibility initiatives
Business activities
Short term
Potential
Investors
Local authorities
Information-related impacts for consumers and/or end-users
Partnerships with NGOs for information management innovation
Opportunity
Joint development of inclusive information solutions
Business activities
Medium term
Potential
Clients
NGOs
End Consumers
Information-related impacts for consumers and/or end-users
Expansion into markets valuing transparent information
Opportunity
Partners demanding certified information management
Downstream supply chain
Medium term
Potential
Communities
Investors
Clients
Information-related impacts for consumers and/or end-users
Brand enhancement through information transparency leadership
Opportunity
Recognition for sector-leading information management
Business activities
Short term
Potential
Communities
Investors
Clients
Information-related impacts for consumers and/or end-users
Promotion of consumer safety through robust service protocols leading to reduced accidents
Positive impact
Implementation of safety procedures and emergency plans in service delivery
Business activities
Medium term
Potential
Communities
Clients
End Consumers
Personal safety of consumers and/or end-users
Support for health and safety awareness campaigns
Positive impact
Participation in or funding of public safety initiatives
Business activities
Short term
Potential
Communities
NGOs
End Consumers
Personal safety of consumers and/or end-users
Development of guidelines for safe service use
Positive impact
Adoption of safety instructions and warnings for all services
Business activities
Short term
Potential
Communities
Clients
End Consumers
Personal safety of consumers and/or end-users
Collaboration with NGOs for safety education
Positive impact
Partnerships for educational campaigns on personal safety
Business activities
Medium term
Potential
Communities
NGOs
End Consumers
Personal safety of consumers and/or end-users
Recognition of sector leadership in consumer safety
Positive impact
Promotion of achievements in public safety management
Business activities
Short term
Potential
Communities
Investors
Local authorities
Personal safety of consumers and/or end-users
Accidents or injuries during service provision
Negative impact
Inadequate safety measures or risk management
Business activities
Short term
Actual
Communities
Clients
End Consumers
Personal safety of consumers and/or end-users
Unsafe facilities or equipment
Negative impact
Failure to maintain or inspect service venues and tools
Business activities
Short term
Actual
Communities
Local authorities
End Consumers
Personal safety of consumers and/or end-users
Non-compliance with safety regulations
Negative impact
Failure to meet legal requirements for consumer safety
Business activities
Short term
Actual
Investors
Clients
Local authorities
Personal safety of consumers and/or end-users
Poor communication on safety hazards
Negative impact
Lack of timely updates on risks or emergencies
Business activities
Short term
Actual
Communities
Clients
End Consumers
Personal safety of consumers and/or end-users
Neglect of feedback on safety issues
Negative impact
Failure to address consumer input on safety concerns
Business activities
Short term
Actual
Communities
Clients
End Consumers
Personal safety of consumers and/or end-users
60 rows