ESRS subtopic
Information-related impacts for consumers and/or end-users
20
Personal safety of consumers and/or end-users
20
Social inclusion of consumers and/or end-users
20
Name of the IRO
IRO type
Cause
Position in the value chain
Time Horizon
Realization stage
Affected stakeholders
ESRS subtopic
Promotion of real-time travel information systems leading to improved journey planning
Positive impact
Implementation of digital platforms for live updates
Business activities
Short term
Potential
Communities
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Support for multi-language service information
Positive impact
Provision of information in several languages at stations and online
Business activities
Short term
Potential
Communities
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Development of accessible digital tools for consumers
Positive impact
Deployment of mobile apps and web portals for all user groups
Business activities
Short term
Potential
Communities
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Collaboration with suppliers for transparent tracking solutions
Positive impact
Engagement with tech providers for traceable shipments and parcels
Upstream supply chain
Medium term
Potential
Clients
Suppliers
End Consumers
Information-related impacts for consumers and/or end-users
Public education on sustainable transport options
Positive impact
Awareness campaigns about eco-friendly routes and choices
Business activities
Short term
Potential
Communities
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Provision of incomplete or outdated travel information contributing to journey disruptions
Negative impact
Failure to update schedules or communicate changes promptly
Business activities
Short term
Actual
Communities
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Complex or inaccessible digital tools
Negative impact
Apps or websites not adapted for people with disabilities
Business activities
Short term
Actual
Communities
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Non-disclosure of shipment tracking information
Negative impact
Absence of transparency in parcel or freight tracking
Business activities
Short term
Actual
Communities
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Failure to inform consumers of service disruptions
Negative impact
No process for real-time communication of incidents
Business activities
Short term
Actual
Communities
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Inadequate labeling or signage at stations and vehicles
Negative impact
Insufficient or unclear information for passengers
Business activities
Short term
Actual
Communities
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Regulatory fines for non-compliance with information obligations
Risk
Authorities increase enforcement of consumer information rules
Business activities
Short term
Potential
Clients
Investors
Local authorities
Information-related impacts for consumers and/or end-users
Brand damage from information-related controversies
Risk
Negative media coverage of misleading or missing data
Business activities
Short term
Potential
Clients
Investors
End Consumers
Information-related impacts for consumers and/or end-users
Loss of contracts due to inadequate consumer information
Risk
Clients require proof of transparent practices
Business activities
Medium term
Potential
Communities
Clients
Investors
Information-related impacts for consumers and/or end-users
Legal actions by consumers over lack of information
Risk
Consumers file lawsuits for insufficient documentation
Business activities
Short term
Potential
Clients
Investors
End Consumers
Information-related impacts for consumers and/or end-users
Increased insurance costs from information risks
Risk
Insurers raise premiums after incidents
Business activities
Short term
Potential
Clients
Investors
Banks
Information-related impacts for consumers and/or end-users
Development of “Transparent Transport” certifications
Opportunity
Certification for best practices in consumer information
Business activities
Short term
Potential
Clients
Investors
End Consumers
Information-related impacts for consumers and/or end-users
Access to funding for digital transparency initiatives
Opportunity
Grants or subsidies for developing real-time information systems
Business activities
Short term
Potential
Investors
Local authorities
Information-related impacts for consumers and/or end-users
Partnerships with NGOs for consumer advocacy
Opportunity
Joint development of information standards and resources
Business activities
Medium term
Potential
Communities
Clients
End Consumers
Information-related impacts for consumers and/or end-users
Expansion into markets valuing information transparency
Opportunity
Clients demanding certified transparent practices
Downstream supply chain
Medium term
Potential
Communities
Clients
Investors
Information-related impacts for consumers and/or end-users
Brand enhancement through information transparency leadership
Opportunity
Recognition for sector-leading transparency policies
Business activities
Short term
Potential
Clients
Investors
End Consumers
Information-related impacts for consumers and/or end-users
Promotion of high safety standards in vehicles and terminals leading to reduced accidents
Positive impact
Implementation of advanced safety protocols and equipment
Business activities
Short term
Potential
Communities
Clients
End Consumers
Personal safety of consumers and/or end-users
Support for consumer training on transport safety
Positive impact
Provision of safety briefings and signage for users
Business activities
Short term
Potential
Communities
Clients
End Consumers
Personal safety of consumers and/or end-users
Development of emergency response plans for all operations
Positive impact
Integration of evacuation and safety systems in all facilities
Business activities
Short term
Potential
Communities
Clients
End Consumers
Personal safety of consumers and/or end-users
Collaboration with suppliers for safer vehicles and equipment
Positive impact
Selection of certified safety-tested vehicles and materials
Upstream supply chain
Medium term
Potential
Clients
Suppliers
End Consumers
Personal safety of consumers and/or end-users
Public education on safety best practices
Positive impact
Workshops and campaigns for passengers and communities
Business activities
Short term
Potential
Communities
Clients
End Consumers
Personal safety of consumers and/or end-users
Use of substandard vehicles or infrastructure contributing to accidents
Negative impact
Non-compliance with safety codes or regulations
Business activities
Short term
Actual
Communities
Clients
End Consumers
Personal safety of consumers and/or end-users
Inadequate safety information for passengers
Negative impact
Failure to provide manuals or signage
Business activities
Short term
Actual
Communities
Clients
End Consumers
Personal safety of consumers and/or end-users
Delayed response to safety incidents
Negative impact
No emergency plans or slow communication
Business activities
Short term
Actual
Communities
Clients
End Consumers
Personal safety of consumers and/or end-users
Failure to maintain safety systems or equipment
Negative impact
Neglect of regular inspections or upgrades
Business activities
Short term
Actual
Communities
Clients
End Consumers
Personal safety of consumers and/or end-users
Inadequate supplier safety certifications
Negative impact
Suppliers do not meet required safety standards
Upstream supply chain
Short term
Actual
Clients
Suppliers
End Consumers
Personal safety of consumers and/or end-users
60 rows