ESRS subtopic
Information-related impacts for consumers and/or end-users
20
Personal safety of consumers and/or end-users
20
Social inclusion of consumers and/or end-users
20
Name of the IRO
IRO type
Cause
Position in the value chain
Time Horizon
Realization stage
Affected stakeholders
ESRS subtopic
Promotion of transparent allergen and ingredient information leading to improved consumer safety
Positive impact
Clear labeling of allergens and ingredients on menus and packaging
Business activities
Short term
Potential
Clients
Communities
End Consumers
Information-related impacts for consumers and/or end-users
Support for digital access to service information
Positive impact
Development of mobile apps and online booking with accessibility features
Business activities
Short term
Potential
Clients
Communities
End Consumers
Information-related impacts for consumers and/or end-users
Development of awareness campaigns on healthy choices
Positive impact
Information sessions and materials on nutrition and well-being
Business activities
Short term
Potential
Clients
Communities
End Consumers
Information-related impacts for consumers and/or end-users
Collaboration with suppliers to ensure information reliability
Positive impact
Joint efforts to provide accurate and timely product/service data
Upstream supply chain
Short term
Potential
Clients
Suppliers
End Consumers
Information-related impacts for consumers and/or end-users
Public education on responsible consumption
Positive impact
Awareness campaigns for sustainable and responsible use
Business activities
Short term
Potential
Clients
Communities
End Consumers
Information-related impacts for consumers and/or end-users
Dissemination of misleading or incomplete information contributing to consumer confusion
Negative impact
Failure to update or correct erroneous data
Business activities
Short term
Actual
Clients
Communities
End Consumers
Information-related impacts for consumers and/or end-users
Complexity of access to information for vulnerable groups
Negative impact
Digital divide or lack of adapted content
Business activities
Short term
Actual
Clients
Communities
End Consumers
Information-related impacts for consumers and/or end-users
Non-compliance with information transparency regulations
Negative impact
Failure to meet legal requirements for consumer info
Business activities
Short term
Actual
Clients
Investors
Local authorities
Information-related impacts for consumers and/or end-users
Neglect of partner information quality
Negative impact
Suppliers do not provide reliable or timely data
Upstream supply chain
Short term
Actual
Clients
Suppliers
End Consumers
Information-related impacts for consumers and/or end-users
Inadequate data protection for consumer information
Negative impact
Weaknesses in IT security and privacy
Business activities
Short term
Actual
Clients
Investors
End Consumers
Information-related impacts for consumers and/or end-users
Regulatory fines for non-compliance with information laws
Risk
Authorities increase enforcement of consumer info rules
Business activities
Short term
Potential
Clients
Investors
Local authorities
Information-related impacts for consumers and/or end-users
Brand damage from information-related controversies
Risk
Negative media coverage of misinformation or privacy breaches
Business activities
Short term
Potential
Clients
Investors
End Consumers
Information-related impacts for consumers and/or end-users
Loss of contracts due to poor information management
Risk
Clients require proof of information reliability
Business activities
Medium term
Potential
Clients
Communities
Investors
Information-related impacts for consumers and/or end-users
Increased costs from information system upgrades
Risk
Need for new IT investments to meet standards
Business activities
Short term
Potential
Clients
Investors
Employees
Information-related impacts for consumers and/or end-users
Legal actions by consumers over information issues
Risk
End-users file lawsuits for misinformation or privacy issues
Business activities
Short term
Potential
Clients
Investors
End Consumers
Information-related impacts for consumers and/or end-users
Development of “Transparent Information” certifications
Opportunity
Certification for best practices in consumer information
Business activities
Short term
Potential
Clients
Investors
End Consumers
Information-related impacts for consumers and/or end-users
Access to funding for digital information projects
Opportunity
Grants or subsidies for IT and accessibility improvements
Business activities
Short term
Potential
Investors
Local authorities
Information-related impacts for consumers and/or end-users
Partnerships with NGOs for digital inclusion
Opportunity
Joint development of accessible info tools
Business activities
Medium term
Potential
Clients
NGOs
End Consumers
Information-related impacts for consumers and/or end-users
Expansion into markets valuing information transparency
Opportunity
Clients demanding certified transparency
Downstream supply chain
Medium term
Potential
Clients
Communities
Investors
Information-related impacts for consumers and/or end-users
Brand enhancement through leadership in consumer information
Opportunity
Recognition for sector-leading transparency policies
Business activities
Short term
Potential
Clients
Investors
End Consumers
Information-related impacts for consumers and/or end-users
Promotion of food safety protocols leading to reduced health risks
Positive impact
Implementation of HACCP and regular audits
Business activities
Short term
Potential
Clients
Communities
End Consumers
Personal safety of consumers and/or end-users
Support for staff training on emergency procedures
Positive impact
Regular drills and information sessions
Business activities
Short term
Potential
Clients
Employees
End Consumers
Personal safety of consumers and/or end-users
Development of safety-oriented infrastructure
Positive impact
Investment in fire alarms, extinguishers, and secure exits
Business activities
Short term
Potential
Clients
Communities
End Consumers
Personal safety of consumers and/or end-users
Collaboration with authorities for safety campaigns
Positive impact
Joint awareness actions with police and local partners
Business activities
Medium term
Potential
Communities
Local authorities
End Consumers
Personal safety of consumers and/or end-users
Public education on personal safety in hospitality
Positive impact
Awareness campaigns for guests and clients
Business activities
Short term
Potential
Clients
Communities
End Consumers
Personal safety of consumers and/or end-users
Neglect of food safety standards contributing to health incidents
Negative impact
Failure to enforce or monitor food safety rules
Business activities
Short term
Actual
Clients
Communities
End Consumers
Personal safety of consumers and/or end-users
Inadequate emergency response capacity
Negative impact
Lack of preparedness or staff training
Business activities
Short term
Actual
Clients
Employees
End Consumers
Personal safety of consumers and/or end-users
Non-compliance with safety regulations
Negative impact
Failure to meet legal safety requirements
Business activities
Short term
Actual
Investors
Local authorities
End Consumers
Personal safety of consumers and/or end-users
Neglect of partner safety performance
Negative impact
Suppliers do not meet food or service safety standards
Upstream supply chain
Short term
Actual
Clients
Suppliers
End Consumers
Personal safety of consumers and/or end-users
Use of unsafe or poorly maintained infrastructure
Negative impact
Neglect of maintenance or upgrades
Business activities
Short term
Actual
Clients
Communities
End Consumers
Personal safety of consumers and/or end-users
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