About Baserow:
Baserow is a powerful, open-source no-code data platform that empowers business users to build databases, applications and custom workflows to streamline daily operations — without technical skills. We believe in democratizing software: making data management accessible, flexible, and scalable for teams of all sizes. As part of our growth, we’re looking for a Product Specialist to help drive deep customer value, enable successful adoption, and shape Baserow’s product evolution based on customer use cases.
What you’ll do:
- Develop deep expertise in Baserow’s platform — its features, data modeling capabilities, APIs, integrations, and limitations — to become the go-to resource for both internal teams and customers.
- Work closely with prospective and existing customers to understand their business processes, challenges, and goals; translate those into concrete Baserow-based solutions.
- Design and deliver tailored demos, proof-of-concepts, and production ready solutions to help customers get value quickly and effectively.
- Provide technical guidance and best practices around data modeling, relational structure, data integrity, automation, app building and integrations.
- Act as a bridge between prospects/ customers and internal teams (Product, Engineering, Support, Documentation) — capture feedback, report patterns/trends, and surface feature requests or usability issues.
- Help craft and maintain documentation, tutorials, onboarding guides, and best-practice playbooks to support users at all levels.
- Provide first line of support for existing customers with support contract.
- Support and facilitate customer training sessions, workshops or webinars to promote product adoption and proper usage.
- Collaborate internally to influence product roadmap, packaging, and positioning, based on real customer needs and use cases.
Who you are / What we’re looking for:
- You have 2+ years of hands-on experience using Baserow or other no-/low-code / relational-database platforms such as Airtable or n8n, and are comfortable designing data structures, tables, relations, applications and workflows/automations.
- Excellent english language skills: written and verbal.
- You have prior experience in consulting, customer-success, solutions-engineering, product-specialist or similar roles — ideally supporting SaaS / no-code platforms.
- You’re technically fluent: able to understand use cases, map requirements to technical design, explain constraints, and propose solutions. Comfort with APIs, good understanding of HTTP and basic JavaScript or Python skills is a must. Basic programming/scripting skills, ideally in Python, JavaScript and SQL skills.
- Excellent communication skills: you can translate a business use case into a technical concept / database model as well as translate technical concepts into clear, non-technical language for our clients; you can listen actively and ask the right questions to uncover underlying needs.
- Strong project management, organization, and documentation skills: you can manage multiple customer engagements, follow up on action items, and deliver professional documentation and training materials.
- Customer-centric mindset: you care about helping users succeed, you take ownership of their success, and proactively seek to reduce friction, provide guidance, and enable best practices.
- Ability to write detailed bug reports with reproducible steps for the product developers to resolve.
- Self-driven, curious, and collaborative: able to work across teams (sales, product, developers, documentation) and contribute insights from customer engagements to help shape Baserow’s future.
- You will be reporting directly to the co-founder and Chief Commercial Officer.
Bonus / Nice-to-have:
- Experience working with enterprise customers or complex workflows.
- Being able to work with git / docker to set up a local instance is also useful for our self hosting clients.
- Experience creating training content: webinars, walkthroughs, tutorials, documentation.
- Fluency in additional languages (especially non-English) — French or German
Why Baserow / What we offer:
- A chance to shape and influence a fast growing start-up in the AI & no code space.
- Opportunity to work closely with users — understand their needs, help them succeed, and directly influence product development.
- A collaborative, mission-driven team that values feedback, transparency, and continuous improvement.
- Flexibility, autonomy, and ownership: you will be trusted to drive customer success and product impact.
- Remote only: you chose to work where you work and live. Preference is US or European timezone.
- Professional growth: build deep expertise in AI & no-code database solutions, customer-facing product consulting, and cross-functional collaboration.
- A competitive salary and stock options package.
